Frequently Asked Questions

Deco’s antique gold frames come variety of colors and styles, with options for any upscale budget. From elegant black and gold to ornate gold designs, you can explore 27 unique options.

DECO TV frames can be installed by any consumer in less than 2 minutes, saving you valuable time and energy. Just follow these simple steps:

Step 1:Assemble pieces of the frame using the simple magnetic assembly parts located at the edges of each piece. 

step 2:Hook the frame onto the top of your Samsung Frame TV. It will clip into place at the bottom and perfectly align with the edge of the TV screen. 

Step 3:Enjoy your TV’s new, regal look!

The quick and easy magnetic assembly has many benefits. While it ensures a secure fit, you can also change frames effortlessly whenever inspiration strikes. And the best part? You don’t need any experience or equipment.

DecoGOLD Frames are designed to fit perfectly onto your Samsung Frame TV. You can choose from frames as small as 32", to as large as an 85". It’s important to choose your frame size based on the size of your TV.

These luxury frames start at $1,999, with variations based on frame style and size. Such amazing quality is reflected in the price, with the 22k ornate gold being worth every penny.

22k gold is over 90% pure, making it harder and adding increased durability. At DECO, we only offer the best TV frame solutions. We ensure you get amazing quality gold frames that will last.

Yes, you can choose from 33 pre-loaded art images for free when you purchase your Samsung Frame TV. Additional art images are available for purchase starting at $9.99. And when you create a Deco TV Frames account, you’ll get instant access to 500 digital art images.

You can utilize our simple and effective visualization tool to view what the frame will look like in your space. Simply point your camera at the wall and our system will show you a scaled virtual model of the frame on your wall to help you decide which frame style is the perfect fit for your space.

Our stock of samples is extremely limited as we have (at most) one sample per style. As such, the 12" Full Corner Sample is a loaner item that would be returned for credit. We kindly request that you return the sample as soon as possible. The maximum loan duration on this sample is 14 days. If stock is zero we will add your name to a waiting list for the sample to be returned from the prior client.

All DecoGOLD frames are handmade to perfectly fit the size Samsung frame TV, and this level of craftsmanship can take 6-8 weeks plus transit time. After this production period, your frame frame ships directly to your home.

No, Deco TV frames are made exclusively for Samsung Frame TVs.

Yes, you can get a full refund for your Samsung Frame TV and any frame within 30 days of delivery. If you’re unsure about which frame you’d like, we strongly recommend ordering samples first to avoid unnecessary hassles and fees. 

Orders may be subject to a 10% restocking fee. Examples of when a restocking fee would apply:

• Ordering a frame for a TV other than Samsung The Frame. Deco TV Frames are ONLY compatible with Samsung The FrameTVs.  
• Ordering multiple frames to decide which frame color is desired and returning the unwanted frame. We suggest samples instead. 
• Not allowing enough space on the wall per the published overall dimensions of the frame. We suggest reviewing the dimensions listed on the product page and also trying our “Point & Place” augmented reality viewer with your phone to get a sense of the size of the wall.
• Ordering the incorrect version. Please be sure to select the correct size and year of your TV model.
• The request is made outside of our return window.

In the unlikely event that the frame you receive is damaged, defective, or does not fit, please contact us. You can contact us by emailing info@decotvframes.com and providing photos of the issue.

Returns not packaged in the same manner as the original packaging, will not be eligible for a return. Please carefully package your items in the same manner as it was originally received. Below is a photo of a typical packaging method.