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Refund Policy

We aim to Satisfy! 

Your satisfaction is our goal and we pride ourselves on great customer service and high quality. 

If the frame you receive is defective or does not fit, simply contact us for a replacement and we'll resend a new frame with a return label for the original one. If you would like to cancel your order for whatever reason, just notify us that you would like to return the frame for an RMA number then send the frame back to us.

Refunds will be issued back to the original card used for the purchase.

We stand behind our products and will gladly issue a full refund if you are not satisfied with the frame, but in some cases returns may be subject to a restocking fee to cover our costs associated. Typical restocking fees will vary between 10-20% of the purchase price assuming the product is returned in resellable condition. To minimize restocking fees, please carefully package your items in exactlty the same manner as it was originally received. 

Examples of when a restocking fee would apply: 

  • Ordering Errors of ordering a frame for a TV other than Samsung The Frame. At this time, Deco TV Frames are ONLY compatible with Samsung The Frame televisions.  
  • Ordering multiple frames to decide which frame color is desired and returning the unwanted frame. 
  • Not allowing enough space on the wall per the published overall dimensions of the frame. 

Returned product must be returned in the original packaging and in new condition to qualify for a refund. We suggest insuring your return shipment. 

To initiate a return, call us at 978-917-8672. 

Return shipping costs would be the responsibility of the customer.