To initiate a return or exchange CLICK HERE
We ask that returns or exchanges be requested within 30 days of delivery.
If you’re unsure about which style you’d like, we strongly encourage you order samples first to avoid unnecessary hassles and fees.
Also, orders may be subject to a 10% restocking fee. Examples of when a restocking fee would apply:
In the unlikely event that the frame you receive is damaged, defective, or does not fit, please contact us. You can contact us by emailing info@decotvframes.com and provide photos of the issue.
Returns not packaged in the same manner as the original packaging, will not be eligible for a return. Please carefully package your items in the same manner as it was originally received. Below is a photo of a typical packaging method.
Due to the large size of our frames, there are considerable costs we incur for every return. Every frame must be carefully inspected for damages, fully repacked in new packaging and most of the time a new side of the frame needs to be re-created to make the frame in brand new condition.
In most cases, restocking fees can be avoided by simply ordering samples first or by not abusing the return policy by ordering multiple frames to keep just one. Sadly, this practice has become so incredibly common that we've been forced to introduce "restocking fees" to partially offset our losses.
Returning samples is not an option that we offer, but we do encourage passing them along to a friend. If you do place a sample order, we will provide $25 credit toward your frame. Simply contact us via chat or at info@decotvframes.com when you're ready to purchase your frame.
Special order items such as TVs and VersaBoxes are not available for return.
To initiate a return or exchange CLICK HERE