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2021 Holiday Fulfillment Times

November 30, 2021 2 min read

UPDATED 12/5 @ 4:36pm - Check back for regular updates 

Fulfillment Times & Order Status

Samsung The Frame for Christmas

Demand this year has been far higher than we ever imagined so some orders are taking a longer than normal to fulfill. 

Our team is working around the clock as quickly as possible to fill orders and make additional frames to have your presents under the tree. We thank you for your patience and have prepared the following information to assist with status inquiries about orders to be placed and already placed.

 

When Will My Order Ship? 

To know when your order will ship, locate your number and see below ...  This is a rough guide and in some cases orders may ship a bit earlier than indicated. 

 Order Number Prefix Estimated Ship Date 
T18 Dec 1 - 7
T19 Dec 6 - 9
T20 Dec 8 - 13

THANK YOU FROM ALL US FOR YOUR PATIENCE while we work hard to make your frame perfect!! We truly appreciate it more than you know! 

 

 

Need to Change or Cancel an Order?

If you would like to give up your spot in line to the next person, we sorry to hear that but we completely understand. Just submit a message via the chat bubble OR email info@decotvframes.com with 

SUBJECT: Cancel or Modify  [Order Number]

PLEASE NOTE: Cancelling an order to rebsubmit new order through a different platform will only move your order to the back of the line. All orders come from the same location and same fulfillment team in Massachusetts regardless of what any website indicates. 

 

TV Orders

While we are an authorized Samsung Dealer, our TV's drop ship from 5 different locations around the United States and as a result we cannot offer expedited shipping services on TVs. If you need your TV to ship expedited, we suggesting ordering your TV's via Amazon.  

 

 

 

Gift Cards

While we would love to say the frame will make it to you in time, we must be realistic. To have something under the tree for this year, Deco TV Frames Gift cards are probably the safest bet.  

Gift Cards  allow flexibility in choosing whatever frame would be best for your recipient's decor when they're ready to pick out their frame.  They also give the ability to order samples in advance to make their final decision. 

 

Gift Cards are available in  $100, $250, $500, $750, and $1,000 denominations and are delivered digitally. 

 

Purchase Gift Cards